LABORATORY PROTOCOLS & LEGAL

1.1 DATA CONTROLLER. CreativeNexaWorks, registered at 212 12 ÖSTRA FÖRSTADSGATAN 60A, MALMÖ, Sweden, is the data controller responsible for all personal data collected and processed through our digital platforms and service interactions.

1.2 DATA COLLECTION. We collect personal identification data (name, email address, phone number), project specifications, entity information, and communication records when submitted via our laboratory requisition forms or during direct correspondence.

1.3 PURPOSE OF PROCESSING. Personal data is processed exclusively for: (a) project delivery and communication; (b) contractual obligation fulfillment; (c) statutory tax and financial reporting; and (d) service quality improvement. We do not sell, rent, or distribute personal information to unauthorized third-party brokers.

1.4 DATA RETENTION. Personal data is retained for the duration of the client relationship plus 5 years for statutory compliance. Data is stored within encrypted EU-hosted cloud infrastructure compliant with ISO/IEC 27001 standards.

1.5 YOUR RIGHTS. Under GDPR (Regulation EU 2016/679), you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, contact us at [email protected].

1.6 DATA SECURITY. We implement industry-standard technical and organizational measures including SSL/TLS encryption, access controls, regular security audits, and encrypted backup systems to protect personal data against unauthorized access, alteration, or destruction.

2.1 SCOPE OF ENGAGEMENT. All creative services, digital deliverables, multimedia assets, and advisory packages provided by CreativeNexaWorks are governed by explicitly contracted Statements of Work (SOW) executed between the Client and CreativeNexaWorks.

2.2 INTELLECTUAL PROPERTY. Upon complete settlement of all agreed commercial invoices, CreativeNexaWorks irrevocably assigns all worldwide intellectual property rights in client-specific deliverables, including design assets, source code, campaign materials, and digital content, directly to the Client.

2.3 PAYMENT TERMS. Invoices are payable within 14 calendar days of issuance unless otherwise specified in the SOW. Late payments incur a 2% monthly service charge. All prices are quoted in EUR or SEK unless explicitly stated otherwise.

2.4 PROJECT TIMELINES. Delivery timelines specified in project proposals are estimates based on scope clarity and timely client feedback. Delays in client feedback or scope changes may result in adjusted timelines communicated proactively.

2.5 LIMITATION OF LIABILITY. CreativeNexaWorks' total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project in question. We are not liable for indirect, incidental, or consequential damages.

3.1 COOKIE USAGE. CreativeNexaWorks uses strictly necessary functional cookies to ensure secure session protocols, maintain user preferences, and optimize platform telemetry performance.

3.2 COOKIE TYPES. We employ session cookies for navigation continuity, persistent cookies for consent tracking (via localStorage), and analytics cookies for anonymized usage pattern analysis. No third-party advertising or tracking cookies are deployed without explicit consent.

3.3 CONSENT MANAGEMENT. Upon first visit, a cookie consent banner is displayed. Accepting cookies stores a persistent consent flag in your browser's localStorage. You may clear this flag at any time through your browser settings to re-trigger the consent prompt.

3.4 GOOGLE MAPS EMBED. Our contact page includes an embedded Google Maps iframe. Google may collect usage data through this embed. Refer to Google's Privacy Policy for details.

4.1 CANCELLATION BEFORE WORK BEGINS. If a project is cancelled before any creative or engineering work has commenced, a full refund of any advance payment will be issued within 10 business days.

4.2 CANCELLATION DURING ACTIVE DELIVERY. For projects cancelled after work has begun, the Client is liable for all completed milestone work proportional to the overall project scope. A detailed work report and partial refund calculation will be provided within 5 business days of cancellation notice.

4.3 SCOPE CHANGES. Requests for scope changes after project initiation are evaluated individually. Additional costs are communicated in writing and require Client approval before any supplementary work commences.

4.4 DELIVERABLE SATISFACTION. Each project includes a minimum of 2 revision rounds as specified in the SOW. Additional revision rounds beyond the agreed scope are billed at €120/hour. If deliverables fundamentally fail to meet the agreed creative brief after 3 revision rounds, a partial refund of up to 30% of total project fees may be offered at CreativeNexaWorks' discretion.

4.5 REFUND PROCESSING. All approved refunds are processed via the original payment method within 10–15 business days. Refund requests must be submitted in writing to [email protected].